Cancellation Policy

Your time and well-being matter deeply to me — and so does mine. To ensure I can offer the best support to all my clients, please cancel or reschedule at least 24 hours in advance to avoid being charged. Late cancellations or no-shows are billed at the full session rate.

If you are more than 10 minutes late to a session without prior notice, the session will be considered a no-show and charged in full.

Rescheduling

You’re always welcome to reschedule your session with at least 24 hours' notice at no extra cost. Just email me and we will set up the new appointment.

Thank you for respecting both our time and energy 🤎.

Confidentiality & Anonymity

Your privacy is deeply respected here. As a counsellor, I am committed to creating a safe, supportive space where you can speak freely, without fear of judgment or exposure.

Everything you share with me during our sessions is treated with the strictest confidence. This means:

  • I will not share your personal information or session content with anyone, unless you give explicit written permission.

  • The only exception to this is if there is a legal obligation to disclose information — for example, if there is a serious risk of harm to yourself or others, or in cases involving child protection. Even then, I will do my best to involve you in the process.

  • I store all client information securely and in line with Dutch privacy laws (AVG/GDPR).

If you have questions about how your data is handled or want to learn more about your privacy rights, please feel free to ask. Transparency is part of the trust we build together.

Terms & Conditions

Last updated: 8th of June 2025

Welcome to Stefany Counselling. These Terms & Conditions govern your use of my website [www.stefanycounselling.com] and any services, content, or products offered through it. By accessing or using this website, you agree to be bound by these Terms. 

1. Scope of Services

I offer online coaching and counselling services intended for personal development and emotional well-being. These services are not a substitute for medical or psychiatric care. If you are in crisis, please contact your GP or local emergency services.

2. Eligibility

You must be at least 18 years old to book or receive services through this website. If you are under 18 years old, you must have prior written consent from a parent or legal guardian before booking or participating in any counseling or coaching sessions. By booking services on behalf of a minor, the consenting adult agrees to the terms outlined here and assumes responsibility for the minor’s participation.

3. Bookings & Cancellations

  • Sessions must be booked via email or the contact form provided on this website.

  • Cancellations must be made at least 24 hours in advance. No-shows or late cancellations may be charged in full.

  • I reserve the right to reschedule or cancel appointments with prior notice in case of unforeseen circumstances.

4. Confidentiality & Disclaimer

  • All sessions are treated with strict confidentiality, in accordance with ethical guidelines.

  • I may break confidentiality only if legally required or if there is risk of harm to you or others.

  • The services are offered for personal growth and insight, not medical advice.

5. GDPR & Data Privacy

Your privacy is important. I comply with the General Data Protection Regulation (GDPR).

What data I collect:

  • Name, email address, and session notes.

  • Optional: phone number, personal background shared during sessions.

Why I collect it:

  • To communicate with you and deliver services.

  • To maintain necessary records for ethical and legal reasons.

Your rights under GDPR:

  • Right to access your data.

  • Right to correct or delete your data.

  • Right to withdraw consent at any time.

  • Right to file a complaint with the Dutch data authority (Autoriteit Persoonsgegevens).

How your data is stored:

  • Session notes are securely stored in password-protected, encrypted files or in handwritten notebooks to which only I have access.

  • Your personal data is never shared with third parties and other individuals unless required by law.

For full details, please see my Privacy Policy.

6. Payments & Refunds

  • Payments are due upon booking or as agreed upon.

  • Refunds are not offered for completed sessions. For missed or cancelled sessions, please refer to the cancellation policy above.

  • If payment isn’t received on time, sessions may be paused, but any unpaid amounts will still need to be settled.

7. Intellectual Property

All content on this website (text, graphics, blog posts, etc.) is my intellectual property unless stated otherwise. Do not reuse or distribute without permission.

8. Limitation of Liability

While I strive to offer high-quality services, I cannot guarantee outcomes. I am not liable for any damages resulting from the use of this website or services, to the extent permitted by law.

You acknowledge that while I provide guidance and support during our sessions, you remain responsible for your own progress and commitment. The majority of the work and change happens outside of our meetings, through your efforts and actions between sessions. This partnership works best when you actively engage with the process.

9. Governing Law

These Terms are governed by Dutch law. Any disputes shall be resolved through Dutch courts.

10. Changes to Terms

I reserve the right to modify or update these Terms and Conditions at any time. Any changes will be communicated to you in advance when possible, and your continued use of my counselling services constitutes acceptance of the updated terms.

Contact

If you have questions about these Terms or your data rights, you may contact me at:
📧 stefanycounselling@gmail.com

Complaints Procedure

At Stefany Counselling, I am committed to offering a safe, respectful, and professional counselling environment. If you are ever dissatisfied with any part of our work together, I encourage open communication so that concerns can be addressed constructively and compassionately.

Step 1: Discuss the Issue Directly

If you have a concern or complaint, I invite you to raise it with me directly as soon as possible. Often, a conversation can lead to clarification, resolution, and a strengthened working relationship. You are welcome to share your thoughts via email or during a session.

Step 2: Submit a Formal Complaint (if needed)

If the issue cannot be resolved through dialogue, you have the right to submit a formal complaint. As a counsellor affiliated with LVSC (Landelijke Vereniging voor Supervisie en Coaching), I adhere to their ethical guidelines and complaints procedure. You may submit your complaint in writing to:

LVSC Klachtenregeling
Website: https://www.lvsc.eu
Email: info@lvsc.eu
Phone: 026 – 351 29 05

LVSC will handle your complaint independently, confidentially, and in accordance with their official complaints procedure. You can read more about their process here (in Dutch).

Confidentiality and Integrity

Your concerns will always be treated with respect and confidentiality. Raising a complaint will never impact your right to receive support or affect the quality of care provided.